BARC [hacks]: Visitor Experience: Creating an Exceptional and Engaging Customer Journey

This session will be in English.

Today, it is crucial to differentiate yourself and create value for guests by delivering an extraordinary guest experience. In this [hack], Liza Leonard, a recognized expert in guest service and guest engagement, will take us on a journey through the best practices and strategies for creating exceptional guest experiences that impress and keep guests coming back. Lise Leonard is the "Visitor Team Manager" at Manchester Art Gallery and has a past as a.o. team lead for Business Development at Bolton Library & Museum Services in England.

In the webinar, Liza Leonard will share her extensive knowledge and experience with the participants - a.o. in topics such as identifying and understanding customer needs and expectations, designing a seamless and personalized customer experience, implementing effective communication strategies and leveraging technology to improve customer engagement. Liza will present concrete examples and case studies and answer…