BARC [hacks]: Creating an exceptional and engaging customer journey
- Apr 22
- 1 min read
Today, it is crucial to differentiate yourself and create value for guests by delivering an extraordinary visitor experience. In this hack, Liza Leonard, a recognised expert in guest service and visitor engagement, takes us on a journey through best practices and strategies for creating outstanding visitor experiences that impress guests and encourage repeat visits. Liza Leonard is Visitor Team Manager at Manchester Art Gallery and previously served, among other roles, as Team Lead for Business Development at Bolton Library & Museum Services in England.
In the webinar, Liza Leonard shares her knowledge and experience with participants, including topics such as identifying and understanding customer needs and expectations, designing a seamless and personalized customer experience, implementing effective communication strategies, and using technology to improve customer engagement.
Get slides from the webinar here:
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